Frequently Asked Questions2020-02-27T02:36:44+00:00

Frequently Asked Questions

Can a memorial be purchased before it is needed?2020-02-19T22:09:08+00:00

Yes, memorial reservations can be pre-paid. Please call our office for further information.

What types of memorials are available?2020-02-19T22:08:55+00:00

Innes Gardens Memorial Park has a variety of memorial gardens that provide both peace and tranquility. Please refer to the memorial pages for more information.

Where can the funeral service be held?2020-02-19T22:08:36+00:00

The service can take place at Innes Gardens Memorial Park indoor Chapel. Your funeral director will go through the options with you.

Do I need to use a Funeral Director?2020-02-19T22:08:20+00:00

We would advise that where possible you should seek the assistance of a Funeral Director. Funeral Directors provide the necessary documentation required for cremation, coffins, transportation of the deceased and arrangements for the service.

Can the ashes be scattered on Innes Gardens Memorial Park grounds?2020-02-19T22:07:18+00:00

Yes. Please call our office to make arrangements.

Can the ashes be posted?2020-02-19T22:06:55+00:00

Yes, the ashes can be posted within Australia. Please call our office to confirm cost. Ashes cannot be posted overseas.

Do I need to purchase an urn?2020-02-19T22:06:42+00:00

No. The ashes are provided in a durable urn. However, it is possible to purchase an urn.

How long are the ashes held for at the crematorium?2020-02-19T22:06:29+00:00

Innes Gardens Memorial Park cares for the ashes up to twelve months.

When can the ashes be collected?2020-02-19T22:06:16+00:00

The ashes can be collected 48 hours after cremation. Please note that 24 hours notice is required before collection.

Is it possible to divide the ashes?2020-02-19T22:05:58+00:00

Yes. Please notify your Funeral Director or the Innes Gardens Memorial Park Office of your wishes.

What happens to the ashes after cremation?2020-02-19T22:05:46+00:00

Ashes are placed in an urn, labelled and cared for in a secure area until we receive instructions from the applicant of the cremation.

How can I be assured that I receive the correct ashes?2020-02-19T22:05:20+00:00

There is strict protocol in place throughout the cremation process. Each cremation chamber will only accept one coffin. All remains are kept separate at all times.

Can relatives witness the committal of the coffin into the cremator?2020-03-04T03:56:25+00:00

Unfortunately due to Workplace Health and Safety obligations, we are unable to facilitate witnessed cremations at this time.

What about precious and other metals?2020-03-04T03:58:05+00:00

The temperature which a modern cremator operates is between 800°C and 1000°C. While most soft metals are destroyed and have no salvage value, any more durable metallic materials, including some implants, joint replacements etc, which can be recovered, are recycled by an external company.

Can I get the handles and fixings back?2020-02-19T22:03:54+00:00

Yes. You should inform your funeral director, who will make your wishes clear before the day of the cremation.

What happens to handles and other fittings on the coffin?2020-02-19T22:03:26+00:00

Due to EPA considerations, the handles and fittings are removed and discarded.

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